Job Description

Job Summary
This position manages the daily activities of Package Center Operations including meeting service commitments and improving center performance. He/She is responsible for meeting operational business requirements including safety, quality, and production goals. All full-time and part-time package center supervisors report to this position. This position works with others to develop and execute operating plans that achieve business objectives. He/She oversees the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner. This position monitors budgets and business activity against business plan short- and long-term goals. He/She identifies trends, prioritizes operational tasks and creates business improvement plans. This position also uses and promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies.

Responsibilities:

• Ensures implementation and maintenance of a comprehensive Health & Safety plan.
• Oversees and reviews risk management and safety compliance audits.
• Monitors employee safety training and certifications.
• Develops working relationships with local union officials.
• Identifies customer needs and determines solutions that meet business goals.
• Builds relationships with customers to resolve customer issues.
• Emphasizes customer service and satisfaction.
• Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans.
• Conducts performance evaluations and resolves individual and group performance issues.
• Identifies opportunities for advancing skills and capabilities.

Qualifications:

• Bachelor's Degree or Master Degree
• Industrial Engineer is prefferred
• Regulatory and safety compliance knowledge
• Understanding of policies and procedures to situations and operations
• Knowledge of company structure and operations
• Meets local age and operations requirements to operate a vehicle